Privacy Policy

Issued by Orinway Leisure (PVT) Ltd – Registered Travel Agent in Sri Lanka

Effective Date: [25/09/2025]

Orinway Leisure (PVT) Ltd (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our services.

1. Information We Collect

We may collect the following types of personal information:

Full name, nationality, and contact details (email, phone number, address)
Passport details (for bookings such as train tickets or hotel check-ins)
Travel preferences and special requests (e.g., dietary, medical)
Payment details (limited to what is necessary to process transactions)
Communication records (email, WhatsApp, etc.)

2. How We Use Your Information

Your personal data is used strictly for purposes related to your travel experience, including:

Tour planning, hotel and transport bookings, and itinerary confirmations
Securing tickets (e.g., train reservations, entrance tickets)
Providing customer service and support during your trip
Sharing necessary information with trusted third-party service providers
Sending updates, offers, and travel-related communications (you may opt out at any time)

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. Information may only be shared with:

Partner hotels, transport providers, guides, or ticketing agents
Government authorities when legally required (e.g., for visa or security regulations)
IT or payment service providers strictly for service delivery

All third-party partners are expected to adhere to strict data protection standards.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

All payment transactions are securely processed through recognized channels, and sensitive data is only stored as long as necessary for operational or legal purposes.

5. Cookies and Website Tracking

Our website may use cookies and analytics tools to enhance your browsing experience and collect general usage statistics. You can adjust your browser settings to disable cookies at any time.

6. Your Rights

You have the right to:

Access or request a copy of your personal information
Request corrections or updates to your data
Withdraw consent or request deletion of your data (subject to legal requirements)
Opt out of marketing communications

To exercise any of these rights, contact us at info@orinway.com.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes it was collected for, including legal, accounting, or reporting requirements.

8. International Transfers

If you are located outside Sri Lanka, please note that your information will be processed and stored in Sri Lanka, and by using our services, you consent to this transfer.

9. Updates to this Policy

We reserve the right to update this Privacy Policy as necessary. Changes will be posted on our website, and material changes will be communicated directly where appropriate.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Orinway Leisure (PVT) Ltd
SLTDA Registration No: TA-1350
📧 Email: info@orinway.com
📞 Phone/WhatsApp: +94 772 355 004
🌐 Website: www.orinway.com
🏢 Address: 70/01/31 D.S. Senanayake Mawatha, YMBA Complex, Colombo 08, Sri Lanka